Sales Manager

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Member Experience Manager

Job Overview
Member Experience Managers (MXMs) strive to ensure that guests of Evolution Fitness (EF) receive extraordinary customer service. MXMs are also responsible for overseeing the day-to-day operations of the club they get to help manage. Efficiency is a priority. MXMs spend the majority of their time behind the front desk; serving members and team members. The overall focus of the position is to execute and amplify the ever-evolving experience members have at each of the four Evolution Fitness locations in Regina in an effort to increase customer loyalty and retention by exceeding guest expectations.

Job Requirements

  • Participate in the hiring process for new Customer Service Representatives (CSR’s) and Janitorial Staff including on-boarding and paperwork
  • On-board and train new hires so they are confident and successful in their position
  • Deliver group orientations to new hires of all departments
  • Train and develop CSRs while creating an environment wherein they can excel through encouragement and empowerment
  • Maintain appropriate schedules to ensure full-coverage of the front-desk; including approving/declining time-off requests
  • Being on-call during gym hours to answer questions or correct issues staff may have
  • Attend weekly meetings with the other Evolution Member Experience Managers
  • Participate in on-going professional development
  • Answer the phone using the correct greeting and assisting callers as needed
  • Process transactions at the Point of Sale register
  • Ensure that front desk systems are being used and that established policies and procedures are being followed, including such things as; member check-in, new member enrolment, and overdue accounts
  • Retain members using our Cancel-Less program
  • Enforce and demonstrates by example, all Evolution Fitness policies and procedures
  • Project a polished and professional image at all times

Qualifications

  • Excellent communications skills
  • Be able to function effectively in a fast-paced environment
  • Excellent troubleshooting and time management
  • Must display a positive attitude at all times
  • Operate phone and standard office equipment effectively
  • Management/Team Lead experience in a front desk/customer service (mandatory)
  • Proven member satisfaction
  • Availability during regular hours of gym operations

Requirements

  • Must have a reliable vehicle
  • Must have a cell phone

If you are ready to learn, grow, and succeed, we want to sit down and meet you! We thank everyone who applies for the position, however only those successful will be contacted for an interview.

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